Privacy Policy
This privacy policy explains how Vita Lite Wellness collects, uses, stores and protects your personal information.
Who we are and how to contact us
Vita Lite Wellness is Paula Scarmozzino's naturopathy practice in Doncaster, Victoria 3108. ABN 94 973 792 939.
If you have a privacy question, want to see or update your information, or would like to raise a concern, email paula@vitalite.com.au and address your message to Paula.
The information we collect
When you request the free guides, we ask for your first name and email address through MailerLite. We use these details to send you the guides and the occasional Vita Lite Wellness tips and updates described on the signup form. You do not need to provide health information to receive the guides.
If you contact us through the website, email or phone, we collect the contact details and information you choose to share so we can reply. Please save detailed health information for your appointment rather than sending it through a general website enquiry.
When you book an appointment, Paula collects your full name, date of birth, mobile number and email address.
After your booking, Paula sends two online questionnaires through Cliniko, her secure practice CRM. They ask for your home address, medications and the general reason for your appointment, so Paula can prepare for your initial consultation. Only Paula can see this information, and your client file is kept securely in Cliniko.
How we use your information
We use guide-signup details to send the guides and occasional emails from Vita Lite Wellness. Every marketing email includes an unsubscribe link, and you can also email Paula at any time to ask to be removed. If you unsubscribe, we will stop marketing emails; we may still need to keep some records where the law requires it.
We use enquiry details to answer your questions, provide the service you ask for and manage the practice.
When we share information
We do not sell or rent your personal information.
We use MailerLite to manage guide signups and send guide emails, and Cliniko to keep client records. We may also share information when you ask us to, or when the law requires or permits it.
MailerLite and overseas processing
We use MailerLite to manage the guide list and send emails. MailerLite's current privacy information says Australian accounts are served by MailerLite, Inc. in the United States and subscriber data is transferred to the United States. It also says the new MailerLite platform uses Google data storage in the Netherlands.
This means guide signup information may be processed outside Australia, including in the United States and the Netherlands.
Website and email technology
The public website currently loads Google Fonts and invisible Google reCAPTCHA to reduce spam on enquiry forms. These Google tools can receive basic technical details such as IP address, browser and device information when a page loads. Google says Fonts does not set cookies; our live page check also found no browser cookies set, no website analytics and no advertising pixels.
MailerLite open tracking is switched on for the guide welcome email, so MailerLite can tell when the email is opened. UTM tags are switched off.
How we look after your information
Health information is sensitive information, and we treat it with extra care.
Appointment information and client files are kept securely in Cliniko, Paula's practice CRM. Only Paula can see them.
Client files are kept for a minimum of 7 years.
We take reasonable steps to keep personal information safe from loss, unauthorised access or disclosure. When information is no longer needed, we will securely delete or de-identify it unless the law requires us to keep it.
Seeing or correcting your information
You can ask Paula to see or correct the personal information we hold about you. We may need to confirm your identity first. We will respond within the time required by law and explain if there is a lawful reason we cannot provide access or make a correction.
If something does not feel right
If you are concerned about how your information has been handled, please email Paula and tell us what happened and what you would like us to do. We will listen, look into it and aim to respond within 30 days.
If you are not satisfied with the response, or have not received one within a reasonable time, you can contact the Office of the Australian Information Commissioner. Concerns about health information in Victoria can also be raised with the Health Complaints Commissioner.
Updates to this policy
We may update this policy as our services or privacy practices change. Once published, the current version will be available on the Vita Lite Wellness website. Effective date: 12 November 2026.